Meet Christel — our accomplished Practice Manager driving compassionate care at Reach Life
Christel is our Practice Manager, in charge of creating accessible and client-friendly systems to ensure all who enter Reach Life feel part of the team. Christel’s strengths are her knowledge, charisma, compassion, and values. She is client-focused and dedicated to helping clients to resolve issues relating to administrative matters. She has the proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with internal and external stakeholders. Christel also has strong organisation skills and a problem-solving attitude.
Fusing education, experience, and empathy in practice management
As a registered member of the Australian Association of Practice Management, Christel brings the latest industry best practices to Reach Life. Her strong educational foundation, including a National Diploma of Business Administration and ongoing enrolment in a Diploma of Practice Management, underscores her commitment to the role. These qualifications, paired with her international experience, equip her to navigate the complexities of practice management with ease and effectiveness.
Christel has worked in various administration roles in medical and educational institutions in several countries around the world. She prides herself in the fact that she gets along with people from all cultures, religions, and backgrounds. Directing the Customer Care team, who serves as the first point of contact for our clients, she believes excellent communication and a friendly approach to be vital.
Christel is constantly refining her practice management skills, actively investing in her professional growth and staying ahead of emerging trends in the mental health sector. This consistent upskilling not only benefits the Reach Life team but also enhances our service delivery.
Her emphasis on creating an empathetic and inclusive environment, combined with a proficient grasp of practice management, ensures our clients experience a smooth therapeutic journey. It’s this client-centric approach that sets Christel and
In the words of Dr Maya Angelou: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
In the essence of Dr Angelou’s wisdom, Christel makes each interaction memorable, not merely through words or actions, but by imparting a feeling of care and understanding that resonates deeply with our clients. This commitment is pivotal in driving our mission at Reach Life.
FAQs
What is the role of the Practice Manager at Reach Life?
At Reach Life, the Practice Manager oversees many aspects to ensure our operations run smoothly. This includes making our services user-friendly and making sure that clients feel at ease when interacting with us. The Practice Manager is also dedicated to continual learning and improvement, helping us provide the best possible care for our clients.
How does the Practice Manager handle internal and external stakeholders?
The Practice Manager works closely with all team members, ensuring any issues are resolved swiftly and efficiently. Externally, Christel liaises with a range of stakeholders, including clients, other healthcare providers, and members of the Australian Association of Practice Management. Her attentive listening, problem-solving attitude, and dedication to helping clients have earned her an excellent reputation among all who interact with Reach Life.
How does the Practice Manager ensure a client-friendly environment at Reach Life?
At Reach Life, our Practice Manager is passionately client-focused. She understands the importance of making everyone who enters Reach Life feel a part of our team. To this end, she has implemented systems that are accessible and user-friendly, reducing administrative stress for clients.
Christel and her team serve as the first point of contact for our clients, providing excellent communication and adopting a friendly approach. She also ensures the office environment is welcoming, reflecting our deep-seated conviction for inclusive